Effective Working Relationships

Who Should Attend

Those who want to:

• be more strategic in communication
• maintain effective working relationships with others
• develop ways of dealing with workplace conflict
• preserve integrity and treat self and others with respect
• lead and influence others in an ethical, transparent and respectful manner
• improve their ability to effectively advocate for self in the workplace

Ideally suited for those who want to develop their people management abilities and value harmonious, productive relationships that deliver on purpose.

Course Content

• Four key barriers to communication
• Principles that govern the discipline of effective communication
• Models to assess productive communication behaviours
• Presenting yourself confidently
• How to say 'no' effectively
• Advocating your needs
• Giving effective feedback
• Setting limits whilst maintaining relationships
• Analysing, understanding and working productively with workplace conflict
• Responding to others' emotions i.e. criticism, anger and hostility

Learning Outcomes

• Highly effective communicator
• More effective in relationships with others
• More confident in interactions
• Identify areas of personal strength and development