Managing Difficult Behaviours

Who Should Attend

Those who:

• wish to develop skills to deal with challenging behaviours
• need to manage difficult behaviours and interpersonal situations
• desire to lead and influence others in an authentic and respectful manner

Course Content

• Taxonomy of difficult behaviours
• How to analyse, understand and define the difficulties
• How to plan "the conversation" for working productively with others
• How to productively request a change of workplace behaviour
• Framework for holding hard conversations
• how to set limits and maintain the relationship when the behaviour of others impacts on you negatively
• How to hold shape in challenging situations
• How to create environments that lead to more productive behaviours

Learning Outcomes

• Understand the drivers for behaviour
• Anticipate and deal strategically with difficult workplace behaviour
• Influence others' constructive workplace behaviour
• Productively analyse and manage difficult behaviour and conversations
• Address behaviours of individuals that are negatively impacting on the dynamic of the team
• Be more effective in "challenging" interpersonal situations
• Be more confident in interactions with others that you find challenging